Plans & Pricing
MightyCall offers a free trial and two paid plans, Business and Enterprise.
The free trial lasts for seven days and includes three users, 100 minutes, 50 texts, and the system’s core features, such as call recordings, auto-receptionist, voice to text, call queues, custom greetings, conference calls, APIs, mobile app, and more.
Business
The Business plan costs $15 per user per month if you get billed annually or $20 if you pay every month. It offers 3+ users, two toll-free or local numbers, and unlimited minutes and SMSs. You’ll be charged extra for additional users or phone numbers. An extra phone number (local or international) costs $7.5. Each extra user costs $15.
Enterprise
The Enterprise plan costs $150 per user per month if you pay yearly or $200 if you get billed monthly. This plan includes the entire array of features MightyCall offers. It gives you unlimited users, minutes, and texts.
Features
MightyCall offers dozens of call management and collaboration features. All the essential tools you need to handle your customer calls professionally are present:
- Custom greetings and music on hold
- Business hours routing
- Auto attendant and call waiting
- International, toll-free, local, and vanity numbers
- Multi-level IVR
- Call screening
- Caller ID
Some of the features that allow you to work from anywhere include:
WebPhone
MightyCall’s WebPhone and mobile apps allow you to use any device to access your business phone and take calls. You just need an internet connection.
Call forwarding
Redirect your callers to any number connected to your account, even multiple numbers sequentially or simultaneously, across multiple devices.
Softphones
The built-in softphone uses the same number as the one linked to your MightyCall account. Any member of your team can access this feature from the Journal section of their dashboard.
MMS and texts
MightyCall allows you to send and view business SMSs or MMSs from your local, toll-free, or vanity phone numbers using any device connected to your account.
Teamwork features
These features come in quite handy if you have a team of customer care agents or salespeople and you want to grant them different roles and streamline communication. They include
- Call queues
- User extensions
- Call transfer
- Conference calls
- Dila-by-name
- Do-not-disturb mode
- Consultative calls: put callers on hold and have someone else talk to them before the original caller is available
- Agent workspace: this is a user interface where agents can take calls, see their cross-channel communication history, transfer calls, start conference calls or listen to their voicemail
Customer Support
If you want to reach out to MightyCall, you can call the support team at +1(888) 256-8312, submit a ticket or use the live chat option. The company also offers live onboarding sessions and a comprehensive help center where you can find setup guides, API documentation, and plenty of other useful resources.
Security
MightyCall promises to offer world-class security and reliability. This virtual phone system relies on SSL Certificates and 256-bit encryption to secure all outside and internal connections. Moreover, its payment processing is secured via Regurly, which is PCI-DSS Level 1 compliant. MightyCall’s Amazon Web Services (AWS) Data Centers use different security measures such as encryption and threat detection to protect the information the company stores.
App Support & Integrations
MightCall’s app allows you to manage your phone system on the go. You can access all the call management tools you need, texts, MMSs, voicemails, call recordings, analytics, and more. The app is free and compatible both with iOS and Android.
If you want to learn how to integrate this phone system with your business apps, you’ll find all the learning resources you need in the help center. There are separate guides for the most popular integrations (Salesforce, Zapier, and Zoho), as well as API documentation. HubSpot also integrates with the Mighty Call app. After checking the pricing plans, we saw that a Zoho integration is not yet available, but, it’s ‘coming soon.’
Summary
With a solid selection of core features for streamlined communication and teamwork, MightyCall is a reliable VoIP. This provider has attractive prices, transparent and sturdy security measures, reliable support, and plenty of resources. However, it lacks some of the advanced features other phone systems focus on these days such as video conferencing.
Is MightyCall right for you?
If you need a simple phone system with all the basic call management features, MightyCall is an excellent option. However, as your business grows, you might need extra numbers or users, and this could get expensive.