Pricing Plans
Ooma provides two service plans that cater to a variety of business needs. The first plan, Ooma Office, offers a comprehensive package with over 35 features. Priced at $19.95 per user per month, it includes a phone number for each user and a virtual fax. To utilize this plan, businesses need to purchase the Ooma Office hardware package, which consists of a Base Station and 2 Linx devices. Business users have the pay-as-you-go option, with costs varying based on location.
The second plan, Ooma Office Pro, offers additional perks and advanced features. Priced at $24.95 per user per month, it includes a phone number for each user and virtual fax. Ooma Office Pro takes call security seriously, with the ability to block over 2 million confirmed telemarketers, robocallers, and phone spammers. It also provides features like call recording, voicemail transcription, overhead paging, and enables higher usage limits for extension monitoring, call park, and audio conference room participants. Ooma Office Pro is designed to meet the needs of businesses requiring enhanced functionality and call management capabilities.
Features
Ooma offers a feature-rich system that is compatible with a wide range of land-line phones and hardware devices. Their extensive feature set not only provides excellent value for money but also simplifies your life and enhances your business operations.
Video Conferencing
This advanced feature allows teams to collaborate and be productive from anywhere, at any time. With its user-friendly interface, participants can join video conferences through a browser or the mobile app. Unlike other platforms, Ooma Meetings allows multiple participants to share their screens simultaneously, facilitating seamless collaboration. This feature supports up to 25 participants, fostering easy and efficient problem-solving and collaboration.
Porting
That allows users to transfer their phone numbers from previous VoIP services to their Ooma account, preserving their existing numbers while upgrading to a better VoIP service.
Enhanced caller-ID
leverages a national database to display caller names on your screen whenever possible, enhancing call identification
Three-way conferencing
allows for easy inclusion of a third party in phone conversations
Call forwarding and multi-ring
convenient tools for managing calls while on the go, ensuring you never miss important calls.
Virtual receptionist
Feature that directs incoming calls to the appropriate departments, with customizable messages and language options
Ooma Office Pro also offers call recording capabilities, allowing you to record calls for reference or compliance purposes. Additionally, voicemail transcription automatically transcribes voicemail messages and forwards them to a specified email address, providing convenient access to message content.
Customer Support
Ooma ensures that you receive excellent support services without any guesswork. They offer comprehensive online resources that cover a wide range of topics, including FAQs, troubleshooting guidance, manuals, and video tutorials. These resources are designed to assist you in resolving any issues or questions you may have.
For business customers, Ooma provides round-the-clock phone support, ensuring that help is available whenever you need it. Additionally, they have a dedicated email address for a customer advocate, allowing you to reach out for personalized assistance.
Customer reviews highlight the friendly and helpful nature of Ooma's customer service representatives, who provide prompt follow-up to address concerns and inquiries. With Ooma, you can trust that you'll receive the support you need to make the most of their services.
App Support & Integrations
Ooma offers robust app support and integrations to enhance your communication experience. With their mobile apps for iOS and Android devices, you can conveniently make and receive calls, check voicemail, and access other essential features on the go. The apps are intuitive and user-friendly, ensuring a seamless user experience.
In terms of integrations, Ooma integrates with popular business tools and platforms to streamline your workflows. It supports integration with CRM systems like Salesforce, allowing you to manage customer interactions more efficiently. You can also integrate Ooma with productivity applications such as Microsoft Office 365 and Google Workspace, enabling seamless communication within your existing workflow.
These app support and integrations offered by Ooma empower you to stay connected and productive across different devices and platforms, ensuring a seamless and efficient communication experience for your business.
Summary
Ooma is a standout VoIP provider offering unique services and solutions that surpass competitors. With affordable pricing and a range of features, Ooma provides local and toll-free numbers, fax extensions, and conference capabilities. Their streamlined Ooma Office plan is ideal for small businesses, while the advanced Ooma Office Pro plan offers enhanced functionality. Key features include video conferencing, call recording, and a virtual receptionist. Ooma also provides comprehensive online resources and reliable customer support. With app support and integrations, Ooma ensures seamless communication across devices and platforms. Overall, Ooma is a top choice for efficient and cost-effective VoIP solutions.