Plans & Pricing
Talkroute offers three straightforward pricing plans, ensuring businesses can choose a package that aligns with their communication needs:
- Basic Plan: $19/month per user. Ideal for solopreneurs or small businesses needing basic features.
- Plus Plan: $39/month per user. Includes advanced routing, call queues, and texting capabilities.
- Pro Plan: $59/month per user. Offers premium features like custom integrations, analytics, and priority support.
All plans come with a free trial, no long-term contracts, and the option to add additional phone numbers or extensions for an extra fee.
Features
Talkroute offers a robust suite of features, including:
- Call Management: Call forwarding, call queues, and voicemail-to-email.
- Virtual Phone Numbers: Local, toll-free, and vanity numbers.
- Text Messaging: Send and receive texts directly from your Talkroute number.
- Team Collaboration: Multi-user access with custom extensions for team members.
- Call Analytics: Monitor call activity to optimize customer service.
- Voicemail Transcriptions: Automated text-based summaries of voicemails.
Customer Support
Talkroute prides itself on offering responsive customer support to ensure minimal downtime for businesses. Support options include:
- Live Chat: Available on their website for real-time assistance.
- Email Support: A dedicated support team responds to inquiries promptly.
- Knowledge Base: An extensive library of articles and tutorials helps users troubleshoot independently.
While phone support isn’t highlighted as a key option, the available support channels are generally praised for their effectiveness.
Security
Talkroute takes security seriously by implementing measures such as:
- Encryption: Ensures that all calls and messages are secure from interception.
- Regular Updates: Keeps software up-to-date to prevent vulnerabilities.
- Data Privacy: Adheres to stringent privacy policies to protect customer information.
App Support & Integrations
Talkroute’s mobile app is available for both iOS and Android, enabling users to make and receive calls, manage voicemails, and send texts on the go. Additionally, their desktop platform ensures seamless communication across devices. However, compared to some competitors, Talkroute offers limited third-party integrations, which may be a drawback for businesses relying heavily on CRM or project management tools.
Summary
Talkroute is an excellent choice for small to medium-sized businesses looking for a flexible and affordable VoIP solution. With its emphasis on simplicity, competitive pricing, and essential features, it’s a strong contender in the VoIP market. However, businesses seeking advanced integrations or large-scale enterprise solutions may need to explore other providers.